On October 29, 2026, the U.S. Consumer Product Safety Commission (CPSC) announced the recall of around 338,800 DREO brand electric space heaters due to a defect that poses risks of overheating and potential fires.
These heaters were available at Costco stores nationwide and through various online platforms. According to CPSC's official notice, there have been 17 reported incidents of the heaters catching fire. Three of these incidents resulted in property damage, and one caused a person to sustain a hand burn.
The recall also involves approximately 36,300 units sold in Canada, which are not included in the U.S. count. Affected consumers are offered a free replacement for the defective product.
Which DREO Heaters Are Affected?
The recall is confined to certain units of the DR-HSH015 model, also known as the Whole-Room Heater 715, produced between April 2025 and January 2026. Not all DREO heaters or products are affected.
This particular heater is a ceramic electric device, black in color, featuring the DREO logo on the front, and equipped with a remote control. Its dimensions are approximately 11.5 inches wide by 13 inches high.
To determine if a unit is included in the recall, check the label located beneath the heater for specific information:
- Model: DR-HSH015.
- Manufacture Date: a code in the format YYYY/MM ranging from 2025/04 to 2026/01, inclusive.
The label also includes the serial number needed for registration. If the model or date does not match, that unit is not part of this specific recall. For unreadable labels or identification doubts, consumers should directly consult with DREO.
Where Were They Sold and What Was the Price?
The affected heaters were sold between September 2025 and October 2026, with prices ranging from $70 to $110. In addition to physical Costco stores, they were available online at Costco.com, Dreo.com, BestBuy.com, Kohls.com, Lowes.com, QVC.com, HomeDepot.com, and B2BRenew.com.
Therefore, the alert is not limited to those who purchased the heater directly from Costco—anyone who acquired it through these other channels should also verify the model and manufacturing date.
Steps to Take for Replacement
Authorities advise ceasing use of the device immediately and unplugging it, regardless of whether it has functioned without issues so far. It should not be turned on again while awaiting recall processing.
DREO has set up an official form to request a free replacement. The process involves identifying the heater using information from the label and following the recall program instructions.
The manufacturer requires photographs verifying the model, date, and serial number, as well as evidence of the device's disablement. Instructions include writing "Recall" and a five-digit destruction code on the label and severing the power cord. Before manipulating the cord, ensure the device is completely unplugged; consumers should first review the official procedure and adhere to DREO's instructions.
Keeping the purchase receipt is unnecessary: the company confirms participation in the program as long as the heater is an affected unit and the necessary verification information is provided.
Once the request is reviewed and approved, DREO will arrange for the replacement product's shipment. The company estimates delivery around ten business days after shipment, though this may vary based on location and carrier; it is not a guaranteed timeline from registration.
Contact DREO for Assistance
Those needing help verifying the model or processing the replacement can contact DREO through the following means:
- Toll-Free Number: 833-820-0887, Monday to Friday, 8:30 a.m. to 6:00 p.m. Eastern Time.
- Email: spaceheater@realtimeresults.net.
- Manufacturer Information: DREO's safety notice and FAQs.
- Recall Registration: recallrtr.com/spaceheater.
The CPSC has identified this recall with the number 27-054. Both the agency and the manufacturer emphasize that affected devices should not be used, even if they do not yet exhibit visible defects.
This warning adds to other household product recalls announced during 2026. CiberCuba previously reported on the recall of electric kettles sold at Costco due to burn risks and, more recently, on external batteries sold on Amazon recalled for fire hazards.
Frequently Asked Questions About the DREO Heater Recall
What should I do if my DREO heater is part of the recall?
Stop using the heater immediately, unplug it, and do not turn it on again while you arrange for the recall. You should fill out DREO's official form for a free replacement, providing the necessary details from the heater's label.
How can I verify if my heater is included in the recall?
Check the label on the bottom of your heater for the model number DR-HSH015 and a manufacturing date between April 2025 and January 2026. If these details match, your heater is included in the recall.
Can I still participate in the recall without a purchase receipt?
Yes, a purchase receipt is not required as long as your heater is affected by the recall and you can provide the necessary verification information.