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ETECSA Modifies Customer Service Hours Amid Daylight Saving Time Controversy

Thursday, October 29, 2026 by Albert Rivera

ETECSA Modifies Customer Service Hours Amid Daylight Saving Time Controversy
ETECsa Office (Reference Image) - Image © CiberCuba

The Cuban government's decision to maintain daylight saving time for the upcoming months is creating a ripple effect, leading to changes in the operating hours of various institutions and services across the island.

The Cuban Telecommunications Company (ETECSA) has announced that starting November 1st, their commercial offices will open to the public at 9:00 a.m.

The company communicated this update through its official Telegram channel, explaining that the change aligns with the measures set forth by the Ministry of Energy and Mines and the Ministry of Labor and Social Security.

"We inform our customers that, as part of the measures announced by the Ministry of Energy and Mines and the Ministry of Labor and Social Security to maintain daylight saving time, starting November 1st, our Commercial Offices will begin services from 9:00 a.m.," the statement read.

ETECSA did not clarify whether this adjustment will affect the closing time of their offices or if there will be exceptions based on location or specific commercial units.

Impact of Daylight Saving Time Adjustments in Cuba

This change is part of a broader organizational shift following Cuba's decision to stick with daylight saving time until November 2027, rather than turning the clocks back on November 1st as previously planned.

Officials have justified this move with energy-saving objectives, projecting a reduction in peak evening electricity demand by 126 megawatts through decreased reliance on artificial lighting and increased use of solar power.

The decision has also led to adjustments in school start times and other work activities, aiming to make the most of natural daylight during the winter months.

Additionally, there will be a time difference with Florida. Starting November 1st, Cuba will be one hour ahead of Miami, as the United States returns to standard time while the island remains at UTC−4.

Frequently Asked Questions about ETECSA's New Operating Hours

Why is ETECSA changing its opening hours?

ETECSA is adjusting its opening hours in response to the Cuban government's decision to maintain daylight saving time, as part of a broader initiative to save energy.

Will ETECSA's closing hours change as well?

As of the latest announcement, ETECSA has not specified whether the closing hours will change or if there will be territorial exceptions.

How does the time difference between Cuba and Florida affect travelers?

Starting November 1st, Cuba will be one hour ahead of Florida, which could affect scheduling for travelers moving between the two locations.

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