A Cuban influencer recently posted a video review of her stay at the Memories Jibacoa Resort, a four-star all-inclusive hotel situated at Playa Arroyo Bermejo, approximately 37 miles east of Havana. Her experience ranged from initial disappointment to partial enjoyment.
The content creator, known as Nanda on Instagram (@vive.connanda), shared a reel detailing her visit, highlighting a journey filled with contrasts: logistical issues upon arrival but also moments of genuine enjoyment, particularly at the beach.
Initial Setbacks at the Reception
The first challenge occurred at the resort's reception. "We paid extra for early check-in, expecting our room to be ready," Nanda explained, expressing her unmet expectations.
When heading to the restaurant for lunch, the situation did not improve. "There was a line of 30 to 40 people, and the buffet wasn’t even open yet," she recounted. Her reaction was straightforward: "Folks, this is a hotel, not a line to buy chicken. There's no need to queue half an hour early."
Culinary Offerings: A Mixed Bag
Nanda also evaluated the dining options. The buffet offered a variety of meats, vegetables, desserts, and ice cream, though only at dinner. She also noted the absence of carbonated drinks as a downside.
The Upside: Room and Entertainment
However, the room marked a turning point in her experience. "Once we finally accessed our room, it was very beautiful and super clean," she stated, with "a gorgeous view of the pool and the mountains."
Nightly entertainment also added value. According to Nanda, there were different shows every night, and they participated in a "Cuban Day," which she described as "a very colorful and tradition-filled activity."
The Beach: A Tranquil Escape
The most praised aspect of her video was the beach: "The sea was stunning, calm, and offered a serenity that made you not want to leave."
"My stay in Jibacoa, although it didn't start well, wasn't entirely bad. There were things I enjoyed a lot and others that, to be honest, could be improved," she concluded in her video.
Trend of Hotel Reviews by Cuban Influencers
Nanda's experience is part of a growing trend throughout 2026, where several Cuban influencers document their hotel stays on the island with varying outcomes.
In April, a Cuban influencer criticized the Grand Aston Varadero, giving it just a three out of ten. In May, another content creator described her stay at Meliá Varadero as "bittersweet." That month, the Selectum Family Resort was rated by an influencer as one of the worst hotels she had visited.
In June, a review of Meliá Las Américas called it a "terrible" experience, with waits of up to two hours at the à la carte restaurant. In August, another Cuban recounted her visit to Hotel Playa Vista Azul in Varadero, concluding that she wouldn't return due to the overall quality of the food.
Common complaints in these reviews include long lines, limited buffet variety, and unmet early access promises, while the beaches and staff attention often salvage the final rating.
Frequently Asked Questions about Cuban Hotel Stays
What are typical complaints about Cuban hotels?
Common issues include long waiting lines, limited variety in buffets, and unmet expectations for early check-in. However, the beaches and staff service often redeem the experience.
How do influencers impact the perception of Cuban hotels?
Influencers provide firsthand experiences that can shape public perception by highlighting both the positive and negative aspects of their stays, influencing potential visitors' decisions.