Electricity has been restored within 24 hours to J Street in La Cuchilla, a neighborhood in Palma Soriano, which endured over 15 days without power following a transformer explosion.
The issue was addressed promptly the day after a local resident reached out to CiberCuba, highlighting that their complaints were being ignored in Santiago de Cuba. Calls to report the outage went unanswered, and Beatriz Johnson, the first secretary of the Communist Party, failed to visit the town despite her promise to personally inspect the problem.
CiberCuba brought attention to the situation on September 28. A resident described how workers from the Unión Eléctrica (UNE) initially arrived, declared the issue resolved, only for the transformer to catch fire after they departed. Despite the ongoing blackout, calls to Santiago de Cuba resulted in responses that falsely stated the issue had been fixed.
Furthermore, the resident mentioned that Beatriz Johnson Urrutia, Santiago de Cuba's Communist Party leader, had promised to visit La Cuchilla to assess the situation first-hand. However, the community was left waiting as she failed to make an appearance.
The report was published on CiberCuba on September 28, and by September 29, UNE workers were onsite in La Cuchilla to finally address and repair the outage.
Photos sent by the residents depicted a crane truck and workers actively engaged in repairs, handling the transformer directly.
After a prolonged two weeks of waiting, unanswered calls, and ineffective complaints, the power issue was resolved in less than 24 hours following its exposure by CiberCuba.
Questions and Answers About the Power Outage in La Cuchilla
What caused the power outage in La Cuchilla?
The power outage in La Cuchilla was caused by the explosion of a transformer.
How long did La Cuchilla remain without electricity?
La Cuchilla was without electricity for over 15 days.
What role did CiberCuba play in resolving the blackout?
CiberCuba published a report highlighting the residents' plight, which prompted a swift response and resolution to the blackout within 24 hours.