In response to the catastrophic earthquake that recently struck Colombia, Starlink announced it will provide complimentary satellite internet service in the affected regions until September 12. The initiative includes deploying necessary equipment to aid emergency responders and restore communication channels.
This Tuesday, SpaceX, the parent company of Starlink, declared that both current and new users in the impacted zones will benefit from this service. The company emphasized their commitment to helping those affected by the disaster.
"For those impacted by the devastating earthquake in Colombia, Starlink is offering free service until September 12 for both new and existing customers," the company stated.
Starlink is actively deploying its technology to assist agencies in charge of emergency response, aiming to re-establish connectivity in the hardest-hit areas.
According to the official support page for Colombia, customers with active service don’t need to take any action; the relevant credit will be applied automatically to their accounts. Former users who had previously canceled their service will also receive this credit and can reactivate their connections without charges during the designated period.
New purchasers of Starlink equipment in the affected locales should contact customer support after their purchase to request the free service until September 12.
The company also stated it would replace any Starlink kits damaged during the earthquake at no cost to the owners. Those needing replacements should reach out to the support team to facilitate the exchange.
Starlink implemented a similar measure in June, offering free satellite internet in Venezuela following earthquakes that disrupted telecommunications infrastructure there.
Satellite connectivity can be crucial in areas where terrestrial infrastructure has been compromised, assisting in rescue operations and enabling victims to communicate with their families.
The assistance follows a magnitude 7.4 earthquake that hit Colombia on Monday at 7:34 a.m., with its epicenter in San José del Palmar, Chocó. The seismic event caused widespread destruction, including building collapses, damage to hospitals, airports, homes, public services, and communication networks across central and western regions of the country.
The death toll continued to rise amid ongoing search and rescue efforts. As of Tuesday, reports from regional authorities confirmed at least 240 fatalities, with numerous rescue teams searching the debris for survivors.
FAQs on Starlink's Emergency Internet Service in Colombia
How long will Starlink's free internet service be available in Colombia?
Starlink's free satellite internet service will be available until September 12 for users in the earthquake-affected areas of Colombia.
What should new Starlink customers in Colombia do to get free service?
New customers in the impacted areas should purchase the Starlink equipment and then contact customer support to request the free service until September 12.
Will Starlink replace damaged equipment during the earthquake?
Yes, Starlink has announced it will replace any kits damaged during the disaster at no cost. Affected users should contact the support team for assistance.