Tourists staying at the Hotel Islazul Sierra Maestra in Bayamo have expressed their dissatisfaction with the quality of the pool water, describing it as "cloudy like a stream" and overcrowded with people. A recent complaint posted on the "Portal del Ciudadano de Granma" Facebook page highlights the unsanitary conditions and poor management of the hotel pool, where a room costs over $35 per night.
The complaint alleges that the pool water appeared "as if it was drawn from a stream" and that more than 80 people were using the area simultaneously, posing a health and safety risk for swimmers. The author of the complaint questioned who is responsible for ensuring the water quality and safety in the facility, holding the Islazul hotel group accountable for the situation.
The complainant also mentioned that guests are allowed to bring in speakers to play loud music, disrupting the experience for other visitors. "We started off badly like everything else. Look at that water, it looks like it was taken from a stream. There were more than 80 people in that pool. Who is responsible for this? And who allows guests to bring in speakers to play music? ISLAZUL executives, have some respect!" the user stated in their post.
The complaint has garnered comments from social media users who regret that Cuban families do not have a safe and decent place to vacation with their children during the hot summer months. Last year, a similar complaint was made in the neighboring province of Las Tunas, where Cuban comedian Yuri Rojas, known on social media as Yuri_Cómico, reported that the water in local pools was green and cloudy, endangering the health of children enjoying the summer.
Concerns About Pool Water Quality and Hotel Management in Bayamo
This section addresses frequently asked questions regarding the recent issues at Hotel Islazul Sierra Maestra in Bayamo, focusing on the quality of the pool water and hotel management practices.
What are tourists complaining about at Hotel Islazul Sierra Maestra?
Tourists are complaining about the cloudy and unsanitary condition of the pool water, which they compare to a stream, and the overcrowding, with over 80 people using the pool at the same time.
Who is being held responsible for the poor pool conditions?
The complaint holds the Islazul hotel group responsible for ensuring the quality and safety of the pool water.
Are there other issues reported at the hotel?
Yes, guests have also complained about other visitors bringing in speakers to play loud music, disrupting the experience for others.
Has a similar situation occurred elsewhere in Cuba?
Yes, a similar situation was reported last year in Las Tunas, where comedian Yuri Rojas highlighted the green and cloudy condition of local pool water.