Independent journalist Yosmany Mayeta Labrada recently shared a video on his Facebook profile showcasing a chaotic scene at the Civil Registry Office (REC) in Santiago de Cuba. The footage reveals the desperation and plight of people crowding the location under the scorching sun, trying to complete essential civil processes.
"A desperate people, hungry and under the sun," says one of the citizens in the video, capturing the widespread anguish among those present.
Challenges at the Civil Registry Office
These scenes are not uncommon at the REC offices, which handle the registration of civil events such as births, marriages, and deaths, as well as the issuance of certificates and correction of errors.
People face numerous obstacles to complete these procedures. The necessary documentation is hard to obtain on the island, and public service hours are limited to regular business hours, forcing many to miss work to attend to these matters. Additionally, the lack of automation and frequent service suspensions due to power outages further complicate the situation.
Complaints about the inefficiency and poor conditions of the REC service are continuous and heard throughout the country. The lack of resources and poor management are evident, exacerbating the plight of citizens who already endure numerous daily hardships.
Common Issues at the Civil Registry Office in Santiago de Cuba
Given the frequent difficulties faced at the Civil Registry Office in Santiago de Cuba, many people have questions about the process and challenges. Below are some common inquiries and their answers.
What services does the Civil Registry Office provide?
The Civil Registry Office handles the registration of births, marriages, and deaths, as well as the issuance of certificates and correction of civil records.
Why are there long lines and delays at the Civil Registry Office?
Long lines and delays are due to limited service hours, lack of automation, frequent power outages, and the difficulty of obtaining necessary documentation.
How does the inefficiency at the Civil Registry Office impact citizens?
Inefficiency at the Civil Registry Office forces citizens to miss work, endure long waits, and face additional stress, exacerbating their daily struggles.